Blog Archives

As a Passenger, how does my wallet work?

You can fund this wallet using your bank card before travelling, the system will first deduct the cost of your trip from the wallet. E.g. you can first get the estimate of your trip, fund the wallet with that amount, … Continue reading

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Is my credit card safe to use on your platform?

Our partners’ security comes first. All card transactions are 3D secured. This means no payment will go through without you authorizing it.

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My account has been blocked, why?

There are a number of reasons why an account may be suspended, if you have not received an email from us, please contact us.

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How do I contact you?

Different ways are available, see our help page.

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I have more than one car, am I allowed to register all?

Yes. But drivers must be different.

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Which models are accepted?

Both hatchback and sedans depending on the city of operations. Most tourist cities we do not take hatchbacks.

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Which year models are accepted on the platform?

It depends on the city you will be carrying your operations. In some cities older models are accepted, the best is to find out before submitting documents, some cities all the information will be available on this site.

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Will my car go for inspection?

Normal all cars are sent for inspection, on certain occasions its done by third parties of our choice.

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How long does it take to know the status of my application?

Normal it takes two working days, in case you do not hear from us within this period, please contact us.

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I have been wrongly charged.

Send the details of your ride, we will investigate and you will be refunded in case there was a technical issue.

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