Help centre

Before you contact us directly, please first try our self help tips below, you might find that you will be answered and happy:

You can fund this wallet using your bank card before travelling, the system will first deduct the cost of your trip from the wallet. E.g. you can first get the estimate of your trip, fund the wallet with that amount, then finalize your ride request, after the trip the payment will be deducted from your wallet. You can also fund a friend’s trip by transferring funds into their account, this is handy say the other rider does not have the cash or card to fund the trip.

Our partners’ security comes first. All card transactions are 3D secured. This means no payment will go through without you authorizing it.

There are a number of reasons why an account may be suspended, if you have not received an email from us, please contact us.

Different ways are available, see our help page.

Yes. But drivers must be different.

Both hatchback and sedans depending on the city of operations. Most tourist cities we do not take hatchbacks.

It depends on the city you will be carrying your operations. In some cities older models are accepted, the best is to find out before submitting documents, some cities all the information will be available on this site.

Normal all cars are sent for inspection, on certain occasions its done by third parties of our choice.

Normal it takes two working days, in case you do not hear from us within this period, please contact us.

Send the details of your ride, we will investigate and you will be refunded in case there was a technical issue.

Either call the contact centre with the details of your bookings, email address, time of your ride. Or send the email with all the details, we will try to connect you with the driver concerned.

We use 3D secure system to process your card and we do not keep essential card information.

The drivers near you has exhausted their credit balance, only card transactions can be taken.

Yes, our system is cloud based, for us to be able to communicate with you we need an internet connection.

Yes. For us to know we are dealing with a human being, you must be registered.

You can download the app from Google play store or Apple play store.

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